This is just a quick reminder to smile when you speak.
Smiling is huge, anyone who has ever worked customer service know this. Smiling is especially powerful over the phone, the smile you’re beaming can be heard across the line and has a positive impact on the person on the receiving end.
I also believe, with all my being, that a smile can be heard in silence. Even without saying anything – that positive energy can be felt.
So smile – who knows what kind of positive change that can make in your world.